Title to all goods remains with the company until all monies payable in accordance with the invoice have been paid in full. The Company reserve the right to repossess all unpaid merchandise without the necessity of any legal actions. Any invoice discrepancies must be reported within seven days of the invoice date, otherwise the invoice shall be binding without change. The purchaser is responsible for inspection of all products upon receipt and notifying the Company of any problems within two working days.

Product Listings

All prices, products, specifications, and services are subject to change without notice. Specific customer specifications must be received in writing prior to purchase. Reasonable efforts have been made to compile these product listings as completely and accurately as possible, but there may be typographical mistakes or errors in content. The Company does not guarantee the accuracy of information contained on this web site. Deliveries, handling, and VAT are included in the prices shown. Quantities are limited and are available while supplies last. Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering.

Images

Images are generally accurate and a good representation of the product, however,  please be advised in some cases (especially where products have options available) the actual product may vary slightly from the image shown.

Payment

Where payment has not been received on the day of the order, all payments must be received within 14 days. caterstop.com reserves the right to charge customers daily interest of 8% on unpaid invoices also all charges incurred to achieve payment are to be paid by the customer.

Deliveries

The Company can not be held responsible products being out of stock or delays in delivery. Every effort shall be made to advise the customer of any delays as soon as possible.

Delivery does not include unpacking, positioning, erecting or start up and will be a ground floor kerbside drop only. Estimated delivery times can not be guaranteed.

Please check goods for damage and sign the delivery note accordingly, once goods have been moved, damage claims cannot be considered. Claims received for damage goods on delivery where the delivery notes do not indicate damages shall be void. Not checked or similar wording is not acceptable. In the event of damage a copy of the delivery note signed by recipient and confirmed by letter to us within 5 days is required for a claim to be considered. Packing material and the item must be kept for our insurers to examine.

Delivery prices are confined to the UK mainland. Goods received over 5 working days can not be returned or monies refunded where there is no fault with the product. The product is classed as a delivery the moment the product has left a warehouse/storage location. In the event of cancellation once the goods have started the delivery journey even if the customer does not receive the goods the restocking fee will apply.

Warranty

The Company makes no warranties with respect to the equipment. It is understood that all warranties, expressed or implied, including, but not limited to, warranties or merchantability and fitness of a particular purpose, except as may be offered by the manufacturer, are especially excluded. Parts are sold with parts only warranty unless agreed in written confirmation from the Company. Quotations for labour warranties can be provided upon request. The Company can not be held responsible for warranties where installations were carried out by any person other than the Company. Any products found faulty upon delivery or within the specified warranty period shall be repaired or replaced at the discretion of caterstop.com. Any products returned for what ever reason shall incur a 25% restocking fee, collection charge and credit card charges (3% - for invoices settled by credit cards) Warranty Logos displayed per product are guidance only and are subject to manufacturers and suppliers changes without prior notice.

Return Policy

It is the responsibility of the customer to ensure they are ordering the correct product(s) for their requirements. The product listings indicate the vendor product numbers so that customers may contact vendors if they require specific product information. Refunds for return merchandise will be at the current price or the price at which it was purchased, whichever is lower, less the collection charge and a 25% restocking fee. If the original invoice was settled by credit card a charge of 3% shall be incurred for the costs covering credit card charges, collection charge will apply if the Company arranges a separate collection of the goods. Goods must be returned in original packaging with unused original manuals, proof of collection/return delivery must be obtained.

Cancellation / Refunds Policy

Orders may be cancelled within 7 working days under the Distance Selling Regulations, but may incur a charge.  Cancellations must be received in writing. 

The following Refund Policies apply :

• Policy A - Where a customer has cancelled an order before the goods have started the delivery journey - a full refund will be issued minus the credit card charge of 3%
• Policy B - Where a customer cancels an order and the goods have started the delivery process or received the goods - 25% restocking fee applies. The charges within Policy A will be deduced from the original invoice value.
• Policy C - Where a customer cancels and order after receipt of the goods and there is no fault found with the goods - a collection charge will apply together with the charges within Policy A & B.

Export

caterstop.com is not responsible for import duties or compliance with local laws.

Limitations of Liability

No liability is assumed by the Company for damages and/or injury resulting from use of products supplied by this company. In no event will the Company be liable for indirect or consequential damages whatsoever resulting from loss or use, products profits arising out of in connections with the use or performance of the Company or products supplied by the Company.

Disclaimer

caterstop.com disclaims liability for content or performance of the website.

Linking Policy

Although we appreciate quality links to our website, we would respectfully request that you obtain our approval before placing such links on your website, 3rd party directories, portals etc.

General

All prices are based on manufacturers list prices and whilst these are accurate can change without notice. Prices will be checked with manufacturers at time of receiving an order and if they have changed we reserve the right to increase the price subject to notifying the customer, or withdrawing our offer in which case a full refund will be made. If a customer does not accept the additional cost a refund will again be made.

All prices exclude VAT.  All good are sold subject to our standard conditions of sale.